f FTD & Teleflora Flowers & Gifts
Substitution Policy

Substitutions may be necessary to insure your order is delivered on a timely basis. We make every effort to ensure that the recipient will receive an item as similar as possible to the one you ordered.

  • In arrangements of assorted flowers, the color combinations will be maintained if at all possible, even if this means substituting other kinds of flowers of equal or greater value. We NEVER substitute flowers of LOWER value. Flower substitution is a result of availability caused by regional & seasonal availability.
  • For single variety or monochromatic flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower variety first, but may have to substitute with another similar color.
  • If the floral container shown online is unavailable, a container of equal or greater value will be used or added value will be incorporated in the flowers.

Plants

  • For green and blooming plants, a plant similar in appearance and care requirements and of equal or greater value may be substituted in order to insure a timely delivery.
  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
  • If the plant container shown online is not available, a similar container will be used.

Gift Baskets

  • Although rare in occurrence specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.