The following are answers to some of our most commonly asked questions. For additional help, visit our online customer service, email us at comments@flowersallover.com

What are your hours?
How can I contact you?
Can you deliver my order today?
How do I pay for my order?
Are there any service charges or tax?
What about substitutions?
What about orders going outside of the U.S.?
How do I cancel my order?
What if I am not happy with what is delivered?

What are your hours?
For your convenience you may shop online 24 hours a day, 365 days a year.

How can I contact you?
The quickest way is by email. For general comments, suggestions or questions not covered here, contact us at comments@flowersallover.com . If you need to contact us about an order you have placed either online or by phone, please use customerservice@flowersallover.com or, just click here. Please refer to your NetTicket or Order number when contacting us. Our Toll Free # is (800) 765-7439.

You can contact us via U.S. mail at:
Flowers All Over.com
828 Route 3A
Cohasset, MA 02025

Can you deliver my order today?
Your order must be received by us no later than 2:00 p.m. in the recipient's time zone (except Hawaii) Monday thru Friday for same day delivery. All orders received after 2:00 p.m. will be delivered the following business day regardless on the date selected. Click here for our complete Delivery Policies.

How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover.

Are there any service charges or tax?
There are no additional charges for delivery added to your order. Each florist delivered internet order will be charged a service fee of $13.99. Direct shipped fees vary by item and shipping time. Massachusetts State Sales tax of 5% will be applied to each order.

What about substitutions?
Not all flowers are available year-round. Some flowers are seasonal or only available regionally. Where they are not available, the closest substitute will be used. Some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers may not be readily available, especially during holidays; in such cases a similar container will be used. Please click here to view our complete Substitution Policy.

What about orders going outside of the U.S.?
For delivery outside of the US, please place your order at least 24 hours before your requested delivery date. There are special conditions and pricing that applies to international orders. You may place an international order online by clicking here.

How do I cancel my order?
Due to the same day delivery service we offer, we require that to cancel an order, you BOTH call us at (800)765-7439 AND email us at orders@flowersallover.com. Have your 'Net Ticket or order number available for us to facilitate your request quickly. If your order is already processed in our system, there will be a $10.00 cancellation fee.

What if I am not happy with what is delivered?
We have what we honestly feel is the online floral industry's strongest customer protection guarantee. Please click here to view our complete 100% Guarantee Policy.